FAQ

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we accept payments through PayPal, Apple Pay, and Google Pay for your convenience.

Once your order is shipped, you will receive a confirmation email that includes a tracking number and a link to the courier’s website. You can use this information to track your order’s progress to your doorstep. You can check your order status by visiting our status page as well. 

Orders can be modified or cancelled within 24 hours of placement without any charge. To modify or cancel your order, please contact our customer service immediately. If the order has already been processed and shipped, it will be eligible for return under our standard return policy.

We offer a 14-day return or exchange policy on all items as long as they are returned in their original condition and packaging. Items must be returned within 14 days of receipt. Custom orders and final sale items are not eligible for return or exchange. For more information on how to return or exchange an item, please refer to our Return & Refund Policy section.

If you receive a defective or damaged item, please contact us within 48 hours of receiving the product. We will arrange for a return and process a full refund or exchange. Please provide photos of the defective or damaged item to help us expedite the process.

To keep your jewelry in pristine condition, avoid exposing it to harsh chemicals such as chlorine and cleaning agents. We recommend storing your pieces in a dry, cool place, away from direct sunlight. For sterling silver items, use a soft polishing cloth to maintain their shine and prevent tarnishing. For more detailed care instructions specific to your item, please refer to our Product Care section.

If your jewelry requires repairs, please contact our customer service team with details of the issue. Depending on the nature of the repair needed, we may be able to assist directly or recommend a trusted partner for more specialized services. Please note that repair services may incur a fee, which we will discuss with you beforehand.

We are pleased to offer free shipping for all orders within the state of Hawaii. For our customers located outside of Hawaii, we use UPS for reliable and efficient delivery. Shipping costs for orders outside of Hawaii are calculated based on the delivery location and the size of the order. These details will be provided at checkout before you complete your purchase. Please note that shipping times may vary depending on your location and the specifics of your order.

Due to the unique nature of our products, all of which are handmade, the shipping times for your order may vary based on our current inventory and the specific items you have purchased. We aim to dispatch orders as quickly as possible, but crafting each piece to our high standards can take time. Typically, orders ship within 5-7 business days if the items are in stock. For items that need to be made or are temporarily out of stock, it may take longer to ship. We appreciate your patience and understanding that quality craftsmanship takes time. Once your order is ready and has been dispatched, you will receive a shipping confirmation via email.

We hate when that happens, but rest assured, we’re here to help! If your order has not yet shipped, we can easily make the necessary corrections for you. If you created an account during checkout, you can cancel your order directly from your My Account page. If you used guest checkout, please reach out to us via our contact form, and we’ll assist you promptly.