Returns & Cancellations

What is your return & refund policy?

At Rhema Creates, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not entirely pleased with a product, here is our return and refund policy to help make things right.

Return Period: You may return the product for a refund or exchange within 14 days of receiving it, provided that the item remains in its original condition and packaging.

Eligibility Criteria for Returns:

  1. Items must be returned within 14 days of delivery.
  2. Products must be in their original condition and packaging. Items must be unworn, unaltered, and free from any damages by the customer.
  3. Original Receipt: The items must be returned with the original receipt or proof of purchase.

Non-Returnable Items:

  • Products that have been resized, altered, or damaged by the customer are not eligible for return.
  • Items marked as ‘Final Sale’ cannot be returned.
  • Custom orders designed specifically for you cannot be returned.

Process for Returns:

  1. Contact Us: To initiate a return, please contact our customer service team via email atborjarhe@gmail.com or phone at (442) 600-4456 to inform us of your decision and reasons for the return.
  2. Return Approval: Our team will review your return request and, upon approval, will provide you with detailed instructions and a return shipping address.
  3. Shipping: You are responsible for securely packaging and shipping the returned item. We recommend using a traceable shipping method as we are not responsible for lost or damaged packages.
  4. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.

Refunds: Upon approval of the return and confirmation that the item is in its original condition, we will process your refund. The refund will be credited back to the original method of payment within a certain number of days, depending on your card issuer’s policies.

 

If you wish to exchange an item, please follow the return process and specify in your communication that you would prefer an exchange. The replacement item will be shipped to you after the returned item is received and inspected.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.

Thank you for shopping at Rhema Creates. We value your business and are here to ensure that your experience is positive. Please contact our customer service team if you have any further questions or concerns regarding our return policy.

Caring for Sterling Silver

Sterling silver is a beautiful and timeless material that, with proper care, can last for generations. To ensure your sterling silver pieces remain in pristine condition, follow these care guidelines:

  1. Avoid Exposure: Keep your sterling silver away from harsh chemicals, such as chlorine, detergents, and beauty products. Exposure to these can cause tarnishing and damage the surface of the silver.

  2. Store Properly: When not in use, store your sterling silver in a cool, dry place. A tarnish-resistant cloth or a sealed bag is ideal to prevent air exposure which can accelerate tarnishing. Avoid letting your silver items touch as they can scratch each other.

  3. Wear Often: Interestingly, the oils in your skin can help keep sterling silver clean. Wearing your silver jewelry often reduces the chances of tarnish, so don’t hesitate to show off your favorite pieces.

Cleaning Sterling Silver

Keeping your sterling silver clean is key to maintaining its shine and longevity. Here are step-by-step instructions to safely clean your silver:

  1. Regular Cleaning: For regular cleaning, use a soft, lint-free cloth to gently polish the silver. This can remove any immediate tarnish and restore shine.

  2. Deep Cleaning: For a deeper clean, wash your silver in warm water with a mild, ammonia- and phosphate-free dishwashing soap. Use a soft cloth or sponge to apply the soap mixture gently to the silver. Thoroughly rinse the silver under clean water to remove soap residue and dry it immediately with a soft cloth to prevent water spots.

  3. Silver Polish: For items that are heavily tarnished, a quality silver polish is effective. Apply a small amount of polish to a clean cloth and rub the silver in a back-and-forth motion, which helps to remove tarnish. Avoid using circular rubbing as it can highlight fine scratches. After applying the polish, rinse the item under warm water or use a clean, damp cloth to remove any excess polish. Dry the silver immediately afterward.

  4. Special Considerations: If your sterling silver items include gemstones or other materials, be cautious when cleaning. Some cleaning methods can damage delicate stones. When in doubt, consult a professional jeweler for advice on cleaning mixed material items.

By following these care and cleaning guidelines, your sterling silver jewelry and products will retain their beauty and functionality for years to come. If you have any specific questions or need further assistance with your sterling silver care, don’t hesitate to contact us.